Transferred to Wuying Division as the Content Designer, and design user-oriented content for our products. Build the content creation infrastructure from the ground up, including developing standards and producing content.

Lead a technical writer team of 10+ full-time employees and 40+ contractors, and provide technical writing service for the six major product lines from the Infrastructure Business Group of Alibaba Cloud, including Elastic Compute, Storage, Security, Networking and more. Improve key quality metrics (such as reducing negative feedback of documentation) by optimizing strategies, workflows, and tools.

Deliver user documentation for micro-services and cloud observability products from the Cloud Native Product Line.

Collaborate with System Architects, Product Owners and other roles to clarify documentation requirements and make writing plans. Develop user assistance content with DITA CMS for standard software products, including feature scope documents, user guides, and developer guides.

Write user guides, function specifications, configuration guides for enterprise-level software, based on raw materials collected from other roles, such as Application Architect, Business Analyst, and System Tester.

Studied translation and interpretation. Specialized in software localization. Worked as a freelance translator for Apple for about two years during the postgraduate period.

Studied computer and educational design, which covers programming, graphic design, typography design, presentation design and video editing.